Privacy Policy

Privacy Policy | Ivory Luxe

At Ivory Luxe, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our online store.

1. Information We Collect

When you interact with our website, we may collect:

Personal Information: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Device Information: details about your web browser, IP address, time zone, and cookies installed on your device.
Order Information: details of the products you purchase, payment method, and delivery details.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders.
Communicate with you about your order, products, or promotions.
Improve and optimise our store (for example, by generating analytics about customer browsing).
Comply with legal obligations such as tax and accounting requirements.

3. Sharing Your Information

We respect your privacy. We only share your personal information with trusted third parties when necessary:

Shopify: Our store is powered by Shopify, which helps us provide a secure shopping experience.
Payment Providers: To process payments safely and securely.
Delivery Partners: To ship your order to you.
Legal Compliance: If required by law, regulation, or legal request.

We never sell or rent your personal data to third parties.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how you interact with our store. You can disable cookies at any time in your browser settings, but some features may not function properly.

5. Your Rights (GDPR – UK & EU Customers)

If you are a UK or EU resident, you have the right to:

Access the personal information we hold about you.
Request corrections or updates to your information.
Request deletion of your personal data.
Withdraw consent for marketing communications.

To exercise these rights, please contact us at [your business email].

6. Data Security

We take the security of your personal information seriously. We use secure socket layer (SSL) technology and trusted third-party providers to keep your data safe.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated version will always be posted on this page.

8. Contact Us

For more information about our privacy practices or if you have any questions, please contact us:

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Fast delivery

We know you can’t wait to wear your new pieces! At Ivory Luxe, we offer quick and reliable UK delivery so your order arrives straight to your door without delay.

Customer satisfaction

Your happiness is our priority. At Ivory Luxe, we’re dedicated to providing stylish fashion, reliable service, and a shopping experience you’ll love—every time.

Top-notch support

We are here to help every step of the way. Our friendly customer care team is always ready to answer your questions and ensure you have the best shopping experience possible.

Secure payments

At Ivory Luxes, your safety is our priority. All payments are processed through trusted and encrypted payment gateways, ensuring your personal and financial details are fully protected.