Shipping Policy

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Rates & Delivery Estimates

UK Standard Delivery: 3–5 business days – £3.95 (Free on orders over £75).
UK Express Delivery: 1–2 business days – £6.95.
International Shipping: Rates calculated at checkout depending on location. Delivery usually takes 7–14 business days.

Please note: delivery times are estimates and may be affected by external factors such as postal delays or customs clearance.

Order Tracking

Once your order has shipped, you’ll receive a tracking number by email.
You can use this to follow your order’s journey straight to your door.

Customs, Duties & Taxes

For international orders, customs fees or import taxes may apply.
These charges are the responsibility of the customer and vary by country.

Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us at enquiries@ivoryluxe.co.uk with your order number, and we’ll investigate right away.

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Fast delivery

We know you can’t wait to wear your new pieces! At Ivory Luxe, we offer quick and reliable UK delivery so your order arrives straight to your door without delay.

Customer satisfaction

Your happiness is our priority. At Ivory Luxe, we’re dedicated to providing stylish fashion, reliable service, and a shopping experience you’ll love—every time.

Top-notch support

We are here to help every step of the way. Our friendly customer care team is always ready to answer your questions and ensure you have the best shopping experience possible.

Secure payments

At Ivory Luxes, your safety is our priority. All payments are processed through trusted and encrypted payment gateways, ensuring your personal and financial details are fully protected.