Shipping Policy

Processing Time

 

  • All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • You will receive a confirmation email with tracking details once your order has been dispatched.

 

Shipping Rates & Delivery Estimates

 

  • UK Standard Delivery: 3–5 business days – £3.95 (Free on orders over £75).
  • UK Express Delivery: 1–2 business days – £6.95.
  • International Shipping: Rates calculated at checkout depending on location. Delivery usually takes 7–14 business days.

 

Please note: delivery times are estimates and may be affected by external factors such as postal delays or customs clearance.

 

Order Tracking

  • Once your order has shipped, you’ll receive a tracking number by email.
  • You can use this to follow your order’s journey straight to your door.

 

Customs, Duties & Taxes

  • For international orders, customs fees or import taxes may apply.
  • These charges are the responsibility of the customer and vary by country.

 

Missing or Delayed Orders

  • If your order hasn’t arrived within the expected timeframe, please contact us at enquiries@ivoryluxe.co.uk with your order number, and we’ll investigate right away.





 

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